Code of Practice

DOMAIN REGISTRATION, RENEW AND EXPIRATION POLICY

KEY TERMS

In real, domains do not expire exactly on the expiration date mentioned in the 'whois' command. If you miss this expiration date and do not renew your domain by this time, do not despair. Your expired domain will persist in a grace period for 40 days where all services are shut off but you may still renew the domain for a standard renewal fee.

After 40 days, the domain status changes to 'redemption period'. During this phase, the 'whois' data starts to disappear and it might now costs you an additional fee to re-activate and re-register your domain (this depends on the registrar company).

After the 'redemption period', your domain enters the 'deletion phase' and its status will change to 'locked'. The 'deletion phase' lasts 5 days. On the last day the name will officially drop from the ICANN database and will be available for registration by anybody.

The entire expiration process of your domain lasts 75 days after the listed expiration date. You can use this period for renewing your domain without any major difficulties.

To check the status and expiration date of your domain you simply write the command 'whois domain.com(co.uk,etc)' in your console window.

REGISTERING OR RENEWING .UK DOMAIN NAMES

When a customer submits a request to register or renew any .uk (excluding .gov.uk & ac.uk) domain name with firepages they will be entering into two contracts - one contract with 

T Webb t/a firepages and one contract with the .uk domain registry -Nominet UK.

firepages will act as the customers' agent by submitting the domain registration application to Nominet, and as part of this application, the customer will automatically be entering into a direct contract between the themselves and Nominet UK. This is a separate contract which may be found here: www.nominet.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration. firepages make the customer aware that part of Nominet's terms and conditions includes the customers' consent to Nominet using the customers' personal data that has been submitted as part of the Domain Registration requirements. In particular, subject to Nominet's own Registration criteria, the customers' name and address may be published as part of Nominet's Whois look-up service.

Expired and expiring domains policy:

Once a domain name expires, it goes through many stages before being released to the open market. firepages sends several renewal emails to the domain name's administrative contact prior to the expiration date.

The process we, the registrar, follow for expired domain names depends on your domain name extensions and their renewal settings. Prior to expiration, we send multiple emails to remind you to renew your domain names. If you set your domain names to automatically renew, we attempt to renew the registrations for you the day after expiration. If we are unable to bill you, we park your expired domain names after 5 days and notify you via email again. If you set your domain names to manually renew and you let your domain names expire, we notify you via email again the day after expiration. We park your expired domain names after 5 days.

Renewing domains policy:

Automatic Renewal

If you set the domain name to automatic renewal, when your domain name registration expires, we take the following steps before canceling it:

  • On the day after your domain name registration's expiration date, we attempt to bill you for the domain name renewal. If we cannot renew the domain name (for example, your card on file expired), we notify you of the domain name registration's expiration and park your domain name. You can manually renew your domain name.
  • On the 5th and 12th days after expiration, we email you additional notifications. You can manually renew your domain name.
  • On the 19th day after expiration, your domain name remains on hold but becomes subject to a redemption fee. You can call customer support to renew your domain name, subject to any applicable renewal and redemption fees.
  • On the 25th day after expiration, we put your domain name up for auction with a domain name industry auction service. You can manually renew your domain name, subject to any applicable renewal and redemption fees.
  • On the 42nd day after expiration, we cancel your domain name. We delete all services associated with the domain name.
    The registry might hold the domain name before releasing it for general registration.

Manual Renewal

If you did not set your domain names to automatically renew, when your domain name registration expires, we proceed with the following steps before canceling it:

  • On the day after your domain name registration's expiration date, we notify you of the domain name registration's expiration and park your domain name. You can manually renew your domain name.
  • On the 5th and 12th days after expiration, we email you additional notifications. You can manually renew your domain name.
  • On the 19th day after expiration, your domain name remains on hold but becomes subject to a redemption fee. You can manually renew your domain name, subject to any applicable renewal and redemption fees.
  • On the 25th day after expiration, we put your domain name up for auction with a domain name industry auction service. You can manually renew your domain name, subject to any applicable renewal and redemption fees.
  • On the 42nd day after expiration, we cancel your domain name. We delete all services associated with the domain name.

The registry might hold the domain name before releasing it for general registration.

For information on manually renewing your domain names, please login to your control panel.