FAQS for our Ecommerce Shopping Cart Websites

With hundreds of ecommerce shop sites designed and currently hosted by Firepages now live on the internet - we are confident we can assist with your online trading goals.

There are many questions to answer regarding trading online with one of our shopping websites. Here are some of the most frequent ones we answer.

How easy is the online shop to use ?

Our online shops come with a user friendly backend. If you can list on eBay - then you will find it even easier to use our system. It is as simple as going to a category and clicking on 'Add New Product' in the product details - save and it will appear on your ecommerce shop site in the correct category.

Will you give me assistance on using my new ecommerce site ?

Yes, once your site is ready we suggest that first you have a browse around the administration backend and then give us a call when in front of your Pc and we can talk you through anything you are not sure of. We do not limit the amount of help and support we give you to enable you to get the most from your new ecommerce website.

Do I get an SSL Certificate?

Yes, your site will be pre configured with our shared SSL which will display a padlock on the site whilst on secured pages. This can help give customers confidence when ordering from your site.

I have my own merchant services - can I take credit cards directly on the site ?

Your bank would probably recommend that you use a payment gateway to ensure protection of your customers card details. Our preferred payment gateway to integrate with is Protx. Integrating with Protx means that you can avoid the risk associated with taking credit card details and storing them.

I already have my own domain name - can I use that for my shop website ?

Yes, all you will have to do is amend the nameservers. This can be done easily through your domain administration panel. You can either amend the nameservers yourself or send us the details where you registered the domain name and we will do this for you.

Can I change the categories and products for sale at any time ?

Yes, there is no need to ask us for every change. All site changes that you will need to do can be done via the administration area. This includes adding, deleting and editing categories and products, Setting postage and payment options and editing text on the home page as well as adding new pages via our easy to use page editor.

How many photographs of my products can I have ?

The site will take 3 photographs per product and display them as a smaller image on the product pages and listing pages, When your customers click to enlarge the image  - it will be presented in an attractive display.

Can my site show prices in different currencies - like the Euro or the Dollar ?

Yes, we can add that function easily.

How do I take payment on the website ?

Payments online through your website are made through Paypal, Nochex, Bank Transfer or Cheque. You don't have to use all of the options and you can set the options for different parts of the world. ie only take Paypal from Europe or only offer Bank Transfer to the UK. Also see our taking payments page.

I have my own merchant services - can I take credit cards directly on the site ?

Your bank would probably recommend that you use a payment gateway to ensure protection of your customers card details. Our preferred payment gateway to integrate with is Protx. Integrating with Protx means that you can avoid the risk associated with taking credit card details and storing them. Also see our taking payments page.

How about delivery charges on the site ?

Delivery charges can be separated into three areas which are the UK, Europe and the Rest of The World. For these areas you can set the delivery charges by a few different options depending on what is best. The most frequent options used are a set price per order, price per item, stepped rate either increasing or decreasing, free delivery, free delivery over a certain amount or delivery charge by weight of product.

How will I get my new shopping site seen ?

When your site is completed and you have put some stock on the site, we will ensure that it is picked up by the major search engines quite quickly by linking to your site from our pages. We also will upload your site maps to google and place a google analytics code in your site should you wish to track the visitors. Details are in the administration area on how to open the free accounts through google. When your accounts are opened - just send us the details and we will do the rest.